Operating regulations

I. General principles

The operating regulations aim to clearly define the rights and obligations of both parties in the business cooperation process between Ember Foods and its partners, to ensure transparency, efficiency and sustainability in the cooperative relationship.

Scope of application: This regulation applies to all transactions of purchasing and selling Ember Foods products between the company and business partners (B2B).

Cooperation principles:

• Transparency: Both parties commit to providing each other with complete, accurate and timely information.
• Fairness: Contract terms are built on the basis of fairness, reasonableness and ensuring the interests of both parties.
• Cooperation: Both parties work together to achieve common goals, resolving arising issues quickly and effectively.
• Quality: Ember Foods is committed to providing high quality products that fully meet customer requirements.
• Information security : All information related to contracts, orders and partners will be kept absolutely confidential and only used for business cooperation purposes between the two parties.

II. Seller, Buyer, Member

Seller : Ember Foods Company Limited

Buyers : Businesses, distributors, restaurants, hotels,…

Members : Members on the Ember website…. including buyers and information seekers, discussion. When participating in the Website, members need to learn about their legal responsibilities under current Vietnamese law and commit to comply with the contents specified in this Regulation.

III. Collaboration process

Step 1: Receive request

Partners send contact information requests to Ember Foods. Ember Foods contacts and advises customers.

Step 2: Contract Agreement

The two parties will discuss and sign the contract after agreeing on the terms of quantity, quality, price and payment method.

Step 3: Place your order

The partner executes the order according to the terms agreed in the contract, Ember Foods confirms the order and signs the contract.

Step 4: Payment

The partner makes payment according to the agreed terms (prepayment, post-payment or payment by shipment) as in the contract that both parties have committed to. Ember Foods provides invoices and necessary documents upon request from partners.

Step 5: Delivery

Ember Foods delivers at the time and place agreed upon in the contract. Shipping terms will be agreed upon before the transaction is completed.